Privacy and Cookies

Who we are

WDP is a vibrant and innovative drug and alcohol charity committed to helping those who are affected by substance misuse. We provide support to individuals, their families and the wider communities across London, the South East and East of England.

Our registered offices are at:

WDP, 18 Dartmouth Street, London, SW1H 9BL

Tel: 020 7421 3100

This privacy statement explains how we use any personal information we collect about you when you use this website.

Privacy statement

WDP is committed to protecting the privacy of visitors to our website in accordance with the General Data Protection Regulation (EU) 2016/679. The following statement outlines how we will treat your personal information and general experience on this website.

Any personal information submitted on this website via any referral or feedback forms is treated in strict confidence and solely for the purpose it is intended for. We will take reasonable precautions to prevent loss or misuse of your data.

This privacy statement only applies to websites operated by WDP. Where WDP has provided a link to a website hosted by another organisation, we strongly recommend that you read these websites’ privacy policies.

Why we collect information about you

At WDP we aim to provide you with the highest quality care. To do this we must keep records about you, your health, and the care we have provided or plan to provide to you. For the purposes of the Data Protection Act we are the Data Controller of your information. The following details should enable you to make informed decisions about the use of your information.

What information is collected and by whom?

The records we keep about you could be stored in paper form or electronically (or both) and may include:

– Name, address, date of birth, next of kin, telephone numbers, ethnicity, disability, religion

– Contact we have had with you

– Notes and reports about your health

– Details and records about treatment and care

– Results of tests

– Information provided by other healthcare professionals or other relevant persons.

Information will be collected by those who support the provision of our services.

How is my information used?

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. All staff involved in your care will be bound by the Common Law Duty of Confidentiality as well as WDP policy and procedures which comply with professional guidance, best practice and the law.

We will not share your personal data with any third parties without your prior consent except where required to do so by law. We may pass your personal data to third parties who are service providers, agents and subcontractors to us for the purposes of completing tasks and providing services to you on our behalf. However, we disclose only the personal data that is necessary for the third party to deliver the service and we have a contract in place for which requires them to keep your information secure and not to use it for their own purposes.

WDP may also use your information to:

– Carry out clinical audits to monitor and improve the quality of care and treatment provided, investigate complaints, legal claims or incidents

– Manage and plan services, make improvements, public health purposes – your information is anonymised when used for this purpose

– You may be asked if you would be willing to take part in an approved research project but you do not have to agree if you do not want to

How we protect your information

We will not transfer your personal data outside the EEA without your consent.

We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor user of the website and compile statistical reports on website activity.

For further information visit https://www.aboutcookies.org/.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Access and corrections

We will hold your personal data on our systems for as long as you are a user of WDP services and for as long afterwards as is necessary to comply with our legal obligations. This applies if you enter into treatment with WDP or if you have submitted a compliment or complaint.

We will review your personal data every year to establish whether we are still entitled to process it.

If we decide that we are not entitled to do so, we will stop processing your personal data and will retain your personal information in an archived format as directed by our organisational Records Management and Retention Policy.

We want to ensure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

If you require access to your personal information, please email or write to us at the following:

By post: Senior Quality & Information Governance Officer, WDP, 18 Dartmouth Street, London, SW1H 9BL

By email: enquiries@wdp.org.uk

One way to do this is to download and fill out our Subject Access Request Form, which asks for all the information we would need to process your request.

Where your information relates to a general enquiry about WDP services, information will be removed from our systems after a period of six months.

Your rights

Under the General Data Protection Regulation (EU) 2016/679 you have a right to request a copy of the information that we hold about you.

You have the right to take any complaints about how we process your personal data to the Information Commissioner at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113

Further information can be found on the ICO website: https://ico.org.uk/concerns/.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. Our privacy policy was last updated on 17 May 2018.

How to contact us

Please contact us if you have any questions about or privacy policy or information we hold about you:
By email: enquiries@wdp.org.uk
By post: WDP, 18 Dartmouth Street London, SW1H 9BL

For more information about Square Mile Health, contact:

Emailcity.enquiries@wdp.org.uk

Tel: 0300 303 2715